FAQ

We only source ingredients from socially responsible businesses with ethical manufacturing practices. After selecting premium ingredients we develop and produce all products in our own laboratoria following strict guidelines. All processes are continuously checked by our quality control team and follow regulations from our certifications. Our products are manufactured in the Netherlands.

We try to ship everywhere. However some countries may be restricted by law. Those are countries we know are outside our control restricted to deliver to by law:

Afghanistan, Albania, Algeria, Angola, Armenia, Azerbaijan, Barbados,
Belize, Bermuda, Bosnia And Herzegovina, Brazil, Cayman Islands, Chile, China,
Colombia, Congo (Democratic Republic), Dominican Republic, Ecuador, El Salvador, Faroe Islands, Fiji, Gambia, Georgia, Samoa, Ghana, Gibraltar, Greenland, Honduras, Iceland, Jamaica, Lithuania, Madagascar, Malawi, Martinique, Mauritius, Mexico, Moldava Republic Of, Montenegro, Morocco,
Mozambique, Namibia, Panama, Reunion, Russia. San Marino, Senegal, Seychelles, Sierra Leone, St. Kitts And Nevis, St. Lucia, Tanzania, United Republic Of Togo, Trinidad And Tobago, Tuvalu, Uganda, Ukraine, Uzbekistan and Zambia. Cuba, Iran, Indonesia, China, Libya, North Korea, The Balkans, Cote d'Ivorie, Congo, Iraq, Liberia, Sudan, Syria, Zimbabwe, Micronesia, Palau, Palestine, Saint Pierre, Pakistan, Lebanon, Nigeria, Romania, Belarus, Miquelon, Tukmenistan.

Our fulfilment partner receives orders within 2 business days (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier. Once a package leaves our fulfilment center, you must reach out directly to the shipping carrier selected during checkout to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier. We try to make every shipment work, however since quantities can be large, shipping costs can increase. Especially for goods that include danger symbols, shipping costs can be very high.